Wireless service companies are being asked by the Federal Communications Commission to warn customers when they will begin incurring extra costs for going over their allotments for data and phone minutes.
The request is voluntary, and stops short of legislation proposed last year by Sen. Tom Udall (D-N.M.) that would have made data and wireless phone companies legally responsible to warn customers of incoming fees.
A recent FCC report noted 30 million Americans suffer “bill shock” — defined by the federal body as a “sudden and unexpected increase in a mobile wireless user’s monthly bill that is not caused by a change in service plans.”
At a Brookings Institution event today, FCC Chairman Julius Genachowski said he encountered consumers who endured $34,000 and $18,000 in single monthly bills without prior warning from their cell phone companies.
Sen. Tom Udall’s bill is pending in the Senate. If passed, it would obligate cell phone and wireless providers warn customers when they reach 80 percent of allowed usage for the month.